Important information about the coronavirus (COVID-19)
The NHS across Worcestershire and Herefordshire will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).
The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
- a high temperature or
- a new continuous cough
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found here.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website here.
Due to the current situation with regards to Coronavirus we are having to change the way in which we work - this is to protect our patients from unnecessary risk. We are therefore reviewing the service we provide.
Our ultimate responsibility is to ensure the safety of our most vulnerable patients and as such we are asking that you do not attend the practice unless you have an appointment.
We will be contacting some of our patients to change their appointments from face to face to telephone calls.
We are also asking that patients do not come to the practice to collect sick notes, letters or reports. We will send these out either via the post or electronically - staff will contact you to let you know which method you will be receiving yours.
We are also sending texts to those patients who have not nominated a pharmacy for the ordering of prescriptions - again we are asking that you do not attend the practice to either drop requests in or to make requests - these should be done via your chosen pharmacy who will then request from us via email.
These are times that are unfamiliar for all of us and we ask that you remain patient with us whilst we all find the best way to carry out the day to day requirements of our job whilst keeping you all as safe as we can.
I will be updating this page daily with any changes - please share with your family and friends - most practices will be operating using the same guidance as we have.
Ultimately we are all feeling the same apprehension and we need to ensure we look after each other and remain calm and kind.
BEWARE OF SCAMMERS
There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS.
Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern
We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.
Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.
If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.
This practice is one of over 600 practices in England contributing pseudonymised data for national research and surveillance.
These data enable continuous monitoring of infections and diseases in the community and is used in ethically approved research. The RCGP RSC is the main source of information for Public Health England (PHE) and helps with prediction and management of flu out-breaks and pandemics.
Providing pseudonymised data does not affect patients, their care or privacy, however if you no longer wish to allow your information to be used, please speak to your GP.
Patient info leaflet
Get help from us with AskmyGP - click on image to access.
Same day, personalised care. With your own GP.
- It's available 24/7 - we respond in working hours, 8am to 5.30 pm Monday to Friday
- In working hours, we can usually get back to you within the hour - it may be longer at busy times
- All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient
- You can choose a particular named GP if you wish (so long as they are working that day)
- You may chose a telephone, video or email response
- You can login now, without any paperwork
Do you Care for someone?
If you need support in your caring role please call the Worcestershire Association of Carers Helpline on
0300 012 4272 or
visit their website
From 1st of June 2019 routine medication requests will no longer be accepted at the surgery by telephone.
The phone line will remain available only for all of our frail and housebound patients, for other patients if there is an urgent clinical need and for any medication queries.
For more details, click on the 'Prescriptions' tab in the menu
To use our online services, which enables you to book appointments and order repeat prescriptions
We ask you to come into the surgery and please bring 2 forms of ID (one needs to be photo ID).
Please click here to be taken to the Patient Access website for more information
Register with us NOW!!
If you are new or returning to the area, we would be delighted to accept you as a patient at York House Medical Centre.
Please call in and speak to one of our friendly receptionists, bringing along two forms of ID (1 photographic & 1 Proof of address) and we will be happy to register you.
New Telephone System
The Wyre Forest Health Partnership has changed its telephone system. Whilst there will be no change to the telephone number that you need to contact, you will now hear an options message once your call is connected. The new system will help us to ensure that you speak to the appropriate person as quickly as possible. Please note: calls to and from the Surgery are recorded for training and monitoring purposes and in the event that the Surgery needs to contact a patient via telephone, the surgery number will be withheld. If you have any questions or concerns regarding the changes, please do not hesitate to contact us.
In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or at the weekend in Kidderminster.
GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only.
These appointments are pre-bookable by contacting the surgery during our opening times – our receptionists will help you to find a convenient appointment.
The appointment system that has been in operation since September 2016 continues to work well, giving our patients quicker access to a GP
Did you Know...?
You can book a telephone consultation with a GP of your choice in advance, either by booking on line or by contacting the surgery direct.
To find out more information about how the service operates, please click here
Click on the link below to download a copy of our practice booklet
We need your feedback! Let us know how you got on at your last visit, is there anything we can improve on? What do we do well?
Please let us know by filling out a Friends and Family form, which can be found in the surgery, or by visiting
NHS choices and leaving us a review!
Our quality of care is officially 'GOOD'
This is not just what most of our patients think but is the impartial formal findings of the CQC, the Independent Regulator of Health and Social Care in England.
Your practice achieved a rating of 'good' for all of the standards reviewed by the Inspection Team which you can read about in more detail on the CQC website by following the link below:-
Allocated Named GP
All patients that are now registered at York House Medical Centre have a named allocated GP who will oversee your care. You are still entitled to see whichever Clinician you choose to. Please see click here for further information.
Wyre Forest Health Partnership
The York House Medical Centre is proud to be one of the founding members of The Partnership.
We believe that The Partnership will allow us to combine scale benefits, innovation and integrity to provide the best possible quality of care that we can for our patients
Clare Nock, Chief Executive Officer, Wyre Forest Health Partnership
If you would like to know more about The Partnership, you can access the website using the following link :-
(Site updated 22/05/2020)