If the issue remains unresolved, the patient should be informed that they have a right to make a complaint through the NHS complaints procedure (further information is available at: What Constitutes a Health Record?
A health record could include, and not exhaustively, hand-written clinical notes, letters between clinicians, lab reports, radiographs and imaging, videos, tape-recordings, photographs and monitoring printouts. Records can be held in both manual or computerised medias.
Patient Access to Medical Records Policy
The Data Protection Act 1998
This scope of this Act includes the right of patients to request information on their own medical records. Requests for information under this Act must:
Be in writing to the data controller (Kathryn Bush, Site Manager is the data controller) at York House Medical Centre. (E-mail requests are allowed. Verbal requests can be accepted where the individual is unable to put the request in writing – this must be noted on the patient record);
- Be accompanied with sufficient proof of identity to satisfy the data controller and to enable them to locate the correct information (where requests are made on behalf of another, the data controller must satisfy themselves that correct and adequate consent has been given);
- Be accompanied with the correct fee where applicable (see below for guidance on fees);
The data controller should check whether all the individual’s health record information is required or just certain aspects.
Where an information request has been previously fulfilled, the data controller does not have to honour the same request again unless a reasonable time-period has elapsed. It is up to the data controller to ascertain what constitutes as reasonable.
Requests for health records information should be recorded internally and fulfilled within 21 days (unless under exceptional circumstances – the applicant must be informed where a longer period is required). Information given should be in a manner that is intelligible to the individual.
Access Request Fees
Viewing Records Only – Free if the records have been updated within the last 40 days. Otherwise, a maximum of £10.
Obtaining Copies of Health Records
- If held on computer – maximum £10;
- If held in another media – maximum £50;
- If held on a combination of computer and other medias – maximum £50.
Which clinician should be consulted for information?
The correct clinician to be consulted about an individual’s information should be:
- The clinician who is currently, or was most recently, responsible for the clinical care of the individual in connection with the information which is the subject of the request; or
- where there is more than one such clinician, the one who is the most suitable to advise on the information which is the subject of the request.
Denial or Limitation of Information
The data controller may deny or limit the scope of information given where it may fall under any of the following:
- The information released may cause serious harm to the physical or mental health or condition of the individual or any other person, or
- The disclosure would also reveal information relating to or provided by a third person who has not consented to that disclosure unless:
- The third party is a clinician who has compiled or contributed to the health records or who has been involved in the care of the individual;
- The third party, who is not a clinician, gives their consent to the disclosure of that information;
- It is reasonable to disclose the information without that third party’s consent.
A reason for denial of information does not have to be given to the individual, but must be recorded.
Former NHS Patients Living Outside the UK
Patients no longer resident in the UK still have the same rights to access their information as those who still reside here, and must make their request for information in the same manner.
Original health records should not be given to an individual to take abroad with them, however, the practice may be prepared to provide a summary of the treatment given whilst resident in the UK.
Parental Requests for Information pertaining to their Children
Parents will normally have responsibility for accessing the health records of their children, however, care must be taken to obtain consent of the child where necessary (16 and 17 year olds are seen as adults in relation to confidentiality, and their consent would be necessary). It is important to be aware that children under 16 who have capacity and understanding for decision-making should also have their confidence respected, however, they should be encouraged to involve parents and guardians in their healthcare matters.
Complaints
York House Medical Centre has procedures in place to enable complaints about access to health records requests to be addressed.
The following channels are used to field any complaints regarding the access of health records at the practice:http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Pages/what_to_do.aspx