Appointments

You may consult any of the doctors, but they prefer to look after their own patients if possible. The doctor will see you in surgery by appointment. There are several ways to book an appointment.

• Telephone 01299 827171 to use our automated system which is available 24 hours a day (choose option 1 for appointments and option 1 again for the automated system).
• Telephone 01299 827171 to speak to a receptionist during surgery hours
• Book on line (click here). If you are not registered for this service you will need to contact reception for an application form.

Urgent cases will be seen the same day, otherwise you will be offered the first available time. If you cannot keep your appointment, please let us know as soon as possible. A non-attendance without giving reception staff the opportunity to reallocate the appointment to someone else, is a waste of doctors’ valuable time.

Same-day requests for appointments will be dealt with by the nurse practitioner who will decide the most appropriate action to be taken after speaking to the patient on the telephone.

It may not be possible to see a named doctor if they are unavailable. If you feel your problem is urgent, please be prepared to see an alternative doctor in your own interest.

Home Visits

If you need a home visit because your illness makes it impossible for you to come to the surgery, telephone Stourport 827171 as early as possible and, except for emergencies, before 10.30am. Non-urgent visits requested after that time may be postponed until the following day at the discretion of the doctor. Please be prepared to give brief details of the nature of the illness so that the doctor can assess its urgency.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Medical Centre.

Test Results

Ask your doctor how long the result will take to come through and then either ring between the hours of 2.00 and 5.00pm Monday to Friday or call into the surgery during the same times. The receptionist will be able to give you a message from the doctor who has checked the result.

The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

Disabled Access

We have automated doors and ramp access to our reception area.

There are consulting rooms on the ground floor and also a lift to the first floor should this be required.

If you require any additional help our reception staff will be pleased to help.

 We also have a loop system for those with hearing problems.

We are now offering an online advice process which will enable patients to request medical advice by email. 

Please click the link to access this service on-line medical advice