News:

 

Out of Hours
If you need to contact a doctor in an emergency when the surgery is closed then ring 0300 123 3211 for the PRIMARY CARE CENTRE in Kidderminster.

Test Results
Ask your doctor how long the result will take to come through and then either ring between the hours of 2.00 and 5.00pm Monday to Friday or call into the surgery during the same times. The receptionist will be able to give you a message from the doctor who has checked the result.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

In an average week 30 people fail to attend an appointment with the doctor and 15 fail to attend an appointment with the nurse!

Booking or Cancelling Appointments On-line                                           If you wish to use this facility you need to request a registration form, contact us using the contact form or telephone 827171

Patient Survey Results

Friends of York House 10th Anniversary

Practice Charter

How We Aim To Help You

The doctors and staff of this practice are committed to giving you quality health care including prevention and health screening. You will be given full information regarding all the services we offer and we will welcome any comments you may have on ways to improve these services

You will be treated with courtesy and respect at all times. Staff involved in your care will give you their names and ensure you know how to contact them again if necessary.

All information regarding you and your treatment will be treated as strictly confidential by all members of your primary health care team.

You will be advised about how and when to obtain the results of any tests or x-rays you have had.

The doctors, nurses and receptionists in this practice are all human beings and, although every effort is made to minimise errors, we do sometimes make mistakes. Complaints will always be checked thoroughly and dealt with promptly.

How You Can Help Us To Help You

Please read our practice booklet. This will help you to get the best out of the services we offer.

Any comments or suggestions you wish to pass on to us may be either given to a member of staff or ‘posted’ into the box in the entrance lobby of the surgery.

We ask that you treat the doctors and staff with the respect and politeness you would expect to receive from them.

Valuable staff time is often spent in ‘tracking down’ patients who have failed to let us know that they have changed their name or address. Please inform us of any such change as soon as possible.

Please do not call before the suggested time.

If you are unhappy with our service, complaints can be made either to any member of your health care team or, if preferred, to the practice manager in writing. Remember that aggressive or abusive behaviour is not helpful and in extreme circumstances an offending patient will be reported to the police and may be removed from the list.

Freedom of Information Act

Information about York House Medical Centre is available upon request.

Your request should be made in writing and addressed to the Practice Manager.